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Customer Care

Owning a Southern Wind yacht is an effortless pleasure, made even easier by the high standards of our SWS Customer Care service. From the moment your yacht is delivered in South Africa, our Customer Care team will be there to assist you, providing complete peace of mind and helping to protect your yacht for future generations to enjoy. With unique access to the original plans and records of every SWS yachts built so far, our team offers a high quality service backed by SWS technical knowledge. Our Customer Care division looks after warranty works and after-sale assistance worldwide; whatever your technical need and wherever you may be on the globe, the SWS Customer Care team will assist you.

Process

Once Southern Wind yachts arrive from Cape Town, the SWS Customer Care team welcomes their crews and supports them by supervising all the warranty works necessary after a 7,000-mile maiden voyage. A client account is assigned to each Southern Wind yacht delivered. This person will be the main point of contact for the yacht and her crew, managing the relationship with the shipyard in Cape Town and any suppliers involved in the warranty operations. The Customer Care team tracks Southern Wind yachts as they sail around the world, helping crews with maintenance issues and supplying spare parts. The systems, electronics, interiors and purchasing experts in our Customer Care team are in constant contact with Southern Wind Shipyard. They visit the yard both during commissioning and construction, and often participate in the yacht’s maiden voyages to verify the correct functioning of systems and equipment first hand.

SWS Customer Care team

The SWS Customer Care team is located in Genoa, Italy, to offer a seamless point of contact in one of the Mediterranean’s busiest yachting hubs.

Meet our team

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Services

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