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CUSTOMER CARE SERVICE

Owning a SWS yacht is an effortless pleasure, made even simpler by the high standards of customer care service. Just after the delivery of your SWS yacht in South Africa, our Customer Care team assists the owner for a complete peace of mind customer service to protect his yacht for future generations to enjoy. This team offers a high quality and unique service being the gate to SWS technical knowledge, to all original plans and records of all SWS yachts built so far. Customer Care division looks after warranty works and after sale assistance worldwide: whatever is the owner’s technical need and wherever he is  in the globe, the Customer Care team will assist him.

Once Southern Wind yachts arrive from Cape Town, the Customer Care team welcomes their crews and supports them by supervising all warranty works necessary after a 7000 mile maiden voyage.

A client account is assigned to each Southern Wind yacht delivered. This person will be the main point of contact for the yacht and her crew, managing the relationship with the shipyard in Cape Town and any suppliers involved in the warranty operations.

The Customer Care team tracks Southern Wind yachts as they sail around the world, helping crews with maintenance issues and supplying spare parts.

The systems, electronics, interiors and purchasing experts in the Customer Care team are in constant contact with Southern Wind Shipyard. They visit the yard both during commissioning and construction, and often participate in the yacht’s maiden voyages to verify the correct functioning of systems and equipment first hand.

Southern Wind Customer Care team is located in Genoa, Italy, in order to offer a seamless point of contact in one of the Mediterreanean’s busiest yachting hub.